Last Updated: 20/07/2026

 

1. Introduction

Welcome to Supermalome (PTY) LTD (“Supermalome”, “we”, “our”, or “us”).

Your privacy is important to us. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit our website, purchase our products, subscribe to our newsletter, or use any of our services.

This policy applies to our website, online store, future mobile applications, digital products, games, software, and any related services operated by Supermalome (PTY) LTD.

By using our website or services, you agree to the collection and use of your information in accordance with this Privacy Policy and applicable South African laws, including the Protection of Personal Information Act, 2013 (POPIA).

 

2. Information We Collect

Depending on how you interact with our website, we may collect the following information.

 

Personal Information

This includes information you voluntarily provide, such as:

• Full name
• Email address
• Telephone number
• Billing address
• Shipping address
• Username and password (where applicable)

Payment Information

Payments made on our website are securely processed through Yoco, our trusted South African payment service provider.

Supermalome (PTY) LTD does not collect or store your full debit or credit card details.

We receive only the information necessary to confirm your payment, process your order, provide customer support, and comply with applicable legal and accounting obligations.

 

Automatically Collected Information

When you visit our website, we may automatically collect information including:

• IP address
• Browser type
• Device information
• Operating system
• Pages visited
• Products viewed
• Referral website
• Date and time of visits
• Website usage statistics

This information helps us improve our website and customer experience.

 

3. Cookies

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies may be used to:

• Remember your shopping cart
• Keep you logged in
• Save website preferences
• Measure website performance
• Analyse visitor behaviour
• Improve our products and services

You may disable cookies through your browser settings, although doing so may affect certain website functionality.

 

4. How We Use Your Information

We use your information to:

• Process and fulfil orders
• Deliver purchased products
• Provide customer support
• Respond to enquiries
• Manage warranties and returns
• Process refunds
• Improve our website and services
• Prevent fraud and unauthorised activity
• Comply with legal obligations
• Send important order updates
• Send promotional emails if you have subscribed to our newsletter

5. Marketing Communications

If you subscribe to our newsletter or choose to receive marketing communications, we may send you updates regarding:

• New product launches
• Promotions
• Special offers
• Store announcements
• Future digital products and services

You may unsubscribe at any time using the unsubscribe link included in our emails or by contacting us directly.

 

6. Sharing Your Information

We respect your privacy and do not sell your personal information.

We may share your information only where necessary with trusted third parties, including:

• Payment providers (such as Yoco)
• Courier and delivery companies
• Website hosting providers
• Technology service providers
• Marketing platforms (where consent has been provided)
• Government authorities where required by law

These providers may only use your information to perform services on our behalf.

 

7. Data Security

We take reasonable technical and organisational measures to protect your personal information against loss, misuse, unauthorised access, disclosure, alteration, or destruction.

Although we strive to protect your information, no method of transmission over the Internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

 

8. Data Retention

We retain your personal information only for as long as necessary to:

• Fulfil your orders
• Provide customer support
• Meet legal obligations
• Resolve disputes
• Enforce our agreements

When information is no longer required, it will be securely deleted or anonymised.

 

9. Your Rights

In accordance with POPIA, you have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your personal information where applicable
• Object to certain processing activities
• Withdraw consent where processing is based on consent
• Lodge a complaint with the Information Regulator of South Africa

To exercise these rights, please contact us using the details provided below.

 

10. Third-Party Services

Our website may contain links to third-party websites or use third-party services.

These include, but are not limited to:

• Payment services
• Courier tracking
• Social media platforms
• Analytics providers

We are not responsible for the privacy practices of third-party websites.

We encourage you to read their privacy policies before providing personal information.

 

11. Children’s Privacy

Our website, products, and services are intended for a general audience and are not directed at children under the age of 13.

We do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us immediately so that we can remove the information from our records.

 

12. Future Products and Digital Services

As Supermalome expands, we may offer additional products and services including, but not limited to:

• Mobile applications
• Desktop software
• Rhythm games
• Soundscapes
• Digital downloads
• Audio content
• Subscription services

This Privacy Policy will apply to those products unless a separate privacy policy is provided.

 

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page with an updated revision date.

Your continued use of our website or services after any changes indicates your acceptance of the revised Privacy Policy.

 

14. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us.

Supermalome (PTY) LTD

Email: info@supermalome.co.za

Address: 56 King Edward Road, Willows, Bloemfontein, 9300, South Africa