Last Updated: 30/07/2026

1. Our Commitment

At Supermalome (PTY) LTD, we are committed to delivering your order safely, securely, and as quickly as possible.

We currently deliver throughout South Africa using trusted courier and delivery partners.

 

2. Delivery Areas

• We currently deliver to physical addresses throughout South Africa.
• Delivery to remote or outlying areas may require additional delivery time.
• At this time, we do not offer international shipping.

3. Order Processing

• Orders are typically processed within 1–2 business days after payment has been confirmed, subject to stock availability.
• Orders placed before 14:00 (South African Standard Time) on a business day are usually processed the same business day.
• Orders placed after 14:00, on weekends or on South African public holidays, will be processed on the next business day.

4. Delivery Timeframes

• Estimated delivery times are: 3–7 Business Days after dispatch.
• Delivery estimates begin once your order has been processed and dispatched.

Please note that delivery times are estimates only and may vary due to circumstances beyond our control, including:

• Weather conditions
• Public holidays
• High order volumes
• Courier delays
• Remote delivery locations

5. Shipping Costs

For orders under R699, shipping costs are calculated during checkout based on:

• Delivery location
• Package size and weight
• Selected delivery option

6. Order Tracking

• Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information where available.
• Tracking updates are provided by our courier partners and may take time to appear after collection.

7. Delivery Requirements

Please ensure that:

• Your delivery address is accurate and complete.
• Someone is available to receive the parcel during normal delivery hours.
• Your contact number is correct in case the courier needs to reach you.

Supermalome cannot be held responsible for delays resulting from incorrect or incomplete delivery information supplied by the customer.

8. Failed Deliveries

If a delivery cannot be completed because:

• Nobody is available to receive the parcel,
• The delivery address is incorrect,
• The parcel is refused,

our courier partner may attempt another delivery or return the parcel to us.

Additional delivery charges may apply for re-delivery where the failed delivery was not caused by Supermalome.

9. Damaged or Missing Parcels

If your order arrives damaged or appears to have been tampered with:

• Inspect the parcel before accepting delivery where possible.
• Take photographs of any visible damage.
• Contact us within 48 hours of receiving your order.

If your parcel appears to be lost during transit, please contact us and we will work with the courier to investigate and resolve the issue.

10. Incorrect Items

 

• If you receive an incorrect item, please contact us within 7 days of delivery.
• Where the error was ours, we will arrange collection of the incorrect product and deliver the correct item at no additional cost to you.

11. Delivery Delays

While we strive to meet all estimated delivery times, delays may occasionally occur due to circumstances beyond our reasonable control.

These may include:

• Severe weather
• Courier disruptions
• Industrial action
• Public holidays
• National emergencies
• High seasonal demand

We appreciate your patience should any unexpected delays occur.

12. Risk and Ownership

• Ownership of the products transfers to you once full payment has been received.
• Risk in the products passes to you upon successful delivery to the address provided during checkout.

13. Collection Services

• Where available, Supermalome may offer alternative delivery or collection options through selected collection partners.
• Available delivery and collection options will be displayed during checkout.

14. Contact Us

If you have any questions regarding shipping or delivery, please contact us.

 

Supermalome (PTY) LTD

Email: sales@supermalome.co.za

Address: 56 King Edward Road, Willows, Bloemfontein, 9300, South Africa