Last Updated: 20/07/2026

1. Introduction

Welcome to Supermalome (PTY) LTD (“Supermalome”, “we”, “our”, or “us”).

These Terms of Service (“Terms”) govern your access to and use of our website, online store, products, software, applications, digital content, and related services.

By accessing our website or purchasing our products, you agree to be legally bound by these Terms. If you do not agree to these Terms, please do not use our website or services.

2. About Us

Supermalome (PTY) LTD is a South African consumer audio brand dedicated to curating, marketing, and selling high-quality personal and portable audio products, while creating innovative digital audio experiences.

Our products currently include, but are not limited to:

• Headphones
• Earbuds
• Gaming Headsets
• Bluetooth Speakers

As we continue to grow, we may also develop and offer:

• Mobile Applications
• Desktop Software
• Rhythm Games
• Soundscapes
• Audio Applications
• Digital Downloads
• Subscription Services
• Other Digital Products and Services

These Terms apply to all current and future products, services, software, and digital offerings provided by Supermalome, unless separate terms are expressly stated.

3. Eligibility

You must be at least 18 years old, or have the permission of a parent or legal guardian, to purchase products through our website.

By placing an order, you confirm that you have the legal capacity to enter into a binding agreement.

4. Account Registration

Certain features may require you to create an account.

You agree to:

• Provide accurate information
• Keep your information up to date
• Keep your login credentials secure
• Notify us immediately of any unauthorised access

You are responsible for all activity conducted under your account.

5. Products

We make every effort to accurately display our products, colours, specifications, pricing, and descriptions.

However, we do not guarantee that:

• Product images perfectly represent the product
• Colours will appear the same on every display
• Specifications are free from typographical errors
• Products will always remain available

We reserve the right to update product information at any time without prior notice.

6. Pricing

All prices displayed on our website are shown in South African Rand (ZAR) unless otherwise stated.

Prices may change without notice.

The applicable price is the one displayed at the time your order is confirmed.

Pricing errors may occasionally occur. If an incorrect price has been published, we reserve the right to cancel the affected order and refund any payments made.

7. Orders

Placing an order does not guarantee acceptance.

Your order becomes binding only once we confirm it by email.

We reserve the right to refuse or cancel any order where:

• Fraud is suspected
• Payment cannot be verified
• Stock is unavailable
• Incorrect pricing occurred
• Delivery cannot reasonably be completed

If payment has already been received, a refund will be processed.

8. Payment

Payments are securely processed through Yoco, our trusted South African payment provider.

Supermalome does not store your debit or credit card details.

By making payment you authorise the payment provider to process the transaction on your behalf.

9. Shipping and Delivery

Delivery estimates are provided for convenience only.

Delivery times may vary depending on:

• Courier availability
• Weather
• Public holidays
• Stock availability
• Customer location

Risk in the goods passes to the customer upon delivery.

Additional shipping terms are outlined in our Shipping & Delivery Policy.

10. Returns and Refunds

Returns and refunds are governed by our Returns & Refund Policy.

Products may qualify for return in accordance with South African consumer protection laws.

Certain products, including opened in-ear audio products, may not be eligible for return for hygiene reasons unless defective.

11. Warranty

Where applicable, products are covered by the manufacturer’s warranty or any warranty expressly stated by Supermalome.

Warranty coverage does not include:

• Accidental damage
• Water damage (unless specifically rated)
• Misuse
• Unauthorised repairs
• Normal wear and tear

Warranty claims may require proof of purchase.

12. Digital Products

Where digital products are offered, including software, games, soundscapes, downloadable content, or subscriptions:

• Purchases grant a licence to use the product.
• Ownership of the intellectual property remains with Supermalome.
• Digital purchases may be non-refundable where permitted by law.
• You may not copy, redistribute, modify, reverse engineer, or resell digital content without written permission.

13. Intellectual Property

All content available through Supermalome, including but not limited to:

• Logos
• Branding
• Product names
• Images
• Videos
• Software
• Audio
• Graphics
• Website design
• Text
• Soundscapes
• Games

is owned by or licensed to Supermalome and is protected under applicable intellectual property laws.

No content may be copied, reproduced, distributed, or commercially used without prior written permission.

 

14. Acceptable Use

You agree not to:

• Use the website unlawfully
• Attempt to gain unauthorised access
• Interfere with website security
• Upload malicious software
• Commit fraud
• Misrepresent your identity
• Copy website content without permission

Violation of these Terms may result in suspension or termination of access.

15. Third-Party Services

Our website may integrate with third-party services including:

• Yoco
• Courier companies
• Analytics providers
• Email marketing platforms
• Social media platforms

We are not responsible for the services, policies, or availability of third-party providers.

16. Limitation of Liability

To the fullest extent permitted by South African law, Supermalome shall not be liable for:

• Indirect damages
• Consequential damages
• Loss of profits
• Business interruption
• Loss of data
• Delays beyond our reasonable control

Our maximum liability shall not exceed the amount paid by the customer for the affected product or service.

Nothing in these Terms limits rights that cannot legally be excluded under the Consumer Protection Act or other applicable laws.

17. Privacy

Your use of our services is also governed by our Privacy Policy.

By using our website, you acknowledge that you have read and understood our Privacy Policy.

18. Suspension or Termination

We reserve the right to suspend or terminate accounts or refuse service where users:

• Violate these Terms
• Engage in fraudulent activity
• Abuse our staff
• Misuse our services
• Attempt to compromise website security

19. Force Majeure

We shall not be liable for delays or failures caused by events beyond our reasonable control, including but not limited to:

• Natural disasters
• Power failures
• Internet outages
• Labour disputes
• Government actions
• Pandemics
• Civil unrest
• Courier disruptions
  
  

20. Governing Law

These Terms shall be governed by the laws of the Republic of South Africa.

Any disputes arising from these Terms shall be subject to the jurisdiction of the South African courts.

21. Changes to These Terms

We may update these Terms from time to time.

The updated version will be published on our website with the revised effective date.

Continued use of our services after changes have been published constitutes acceptance of the revised Terms.

22. Contact Us

If you have any questions regarding these Terms, please contact us.

Supermalome (PTY) LTD

Email: info@supermalome.co.za

Address: 56 King Edward Road, Willows, Bloemfontein, 9300, South Africa